Job Listing Details

NEW SERVICE ADVISOR JOB
Heathrow
28k basic, 31k ote + benefits

YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in West London.

You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license.
Duties of the Service Advisor / Aftersales Advisor :
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
• Inform customer of outstanding campaigns and arrange for work to be completed
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• To assist and develop parts sales with the objective of meeting relevant targets
• To cost completed work and raise invoices
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• Build rapport with all staff and customers
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner

The perfect Service Advisor / Aftersales Advisor will have:

• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team

Hours for the Service Advisor / Aftersales Advisor : 42.50 hours per week, 1 in 3 Saturday mornings 8.00 – 12.00. paid at time and a half.

To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment.

Many thanks