Job Listing Details

Service Manager
West London
45k + bonus + bonus opportunity
YOLO Recruitment is looking for a Service Manager for our client’s dealership in West London.
You will oversee our team of Service Advisors who deliver front of house customer service, as well as Service Administrators, ensuring a seamless customer journey from initial contact to aftersales care.
Responsible for maintaining the highest standards of customer satisfaction, supporting the service team, and driving operational excellence, working with the workshop controller to lead the site on a day-to-day basis.
As the Service Manager, day to day, you will:
• Lead, motivate, and manage Service Advisors and Service Administrators to deliver an exceptional customer experience, ensuring a smooth process to assist with maintaining vehicle uptime.
• Ensure invoicing is prompt and correct to minimise invoice queries and ensure KPIs are met month, quarterly and annually.
• Act as the first point of escalation for customer queries and complaints, ensuring timely and effective resolution.
• Implement and monitor customer service processes to enhance efficiency and customer satisfaction.
• Ensure the success of our the 5* customer service feedback initiative.
• Drive customer loyalty by delivering a consistent, high-quality service
• Undertake the role of service advisor and service administrator if additional resource is required.
• Support the Aftersales Manager with day-to-day operations and ensure service department targets are achieved.
• Working with the parts team on site to ensure mutual success and a joined-up approach to provide the highest levels of customer service.
• Provide regular coaching, feedback, 121s and performance reviews to the service team as well as conducting annual appraisals.
• Manage service appointment bookings and workload distribution to optimise productivity, utilising workshop loading.
• Ensure the site meets, if not exceeds its service care sales targets.
• Working with the Workshop Controller to ensure H&S process and policies are upheld at site.
Benefits for the successful Service Manager :
• A day off for your Birthday
• 23 days of annual leave per year
• Four times death in service benefit
• Branded uniform.
• Working for an official Great Place to Work
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development.
• Working with our award-winning team
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes
• Mental Health First Aiders
• Reward and recognition programmes
• Annual appraisals programme, self-development journal and progression opportunities
• Manufacturer training and access to our in-house and development programme
• Long service recognition
Hours for the Service Manager are: 45 hours, Monday to Friday, with Saturday mornings as required.
To apply, please get in touch with YOLO Recruitment anytime.
**YOLO Recruitment is proud to offer a £250 reward for each successful Candidate referral**