Job Listing Details

Service Advisor Vacancy
Reading
30k basic + 4k bonus + benefits
The role of Service Advisor / Aftersales Advisor performs a pivotal role in the smooth running of our clients service department in Reading, Berkshire.
Acting as a central point of contact for their customers, as the Service Advisor / Aftersales Advisor you will provide relevant, accurate and timely information through each stage of the Service Core Process, ensuring that our customer expectations are met and exceeded.
The Service Advisor / Aftersales Advisor will maximise service and parts profitability through upsell of service packages and other retail packages in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.
Responsibilities for our Service Advisor / Aftersales Advisor role will include:
• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings
• Work in Progress (WIP) control for the dept
• Updating VOR’s on Manufacturer platforms on a daily basis
• Gaining authorisation for work required – either from the customer or via customer approval platforms
• To cost the work completed and raise invoices
• Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
• Accept and process all walk-in bookings
• Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure parts are ordered/requisitioned once relevant authority is received
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• Build rapport with all staff and customers
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect Service Advisor / Aftersales Advisor will have:
• Excellent attention to detail
• Excellent communication skills with customers and colleagues
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills.
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player
Benefits for our Service Advisor / Aftersales Advisor vacancy:
• Multi manufacturer training programmes available
• 30 Days Annual Leave including Bank Holidays
• Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
• Holiday + Purchase Scheme (up to 3 days available to purchase)
• Employer Statutory Pension Scheme
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay – Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme
• Free Parking on Site
• Working for a friendly family business!
To apply, please do so online… or get in touch with YOLO Recruitment.
**YOLO Recruitment is proud to offer a £250 reward for each successful Candidate referral**