Job Listing Details

Service Advisor Vacancy
Slough, Berkshire
32k basic + 40k OTE + benefits
Monday to Friday 8.00 – 6.00 - 1 in 3 Saturday mornings 8.30 – 13.00
The role of Service Advisor / Aftersales Advisor performs a pivotal role in the smooth running of our client’s service department.

Acting as a central point of contact for their customers, as the Service Advisor / Aftersales Advisor you will provide relevant, accurate and timely information through each stage of the Service Core Process, ensuring that our customer expectations are met and exceeded.

The Service Advisor / Aftersales Advisor will maximise service and parts profitability through upsell of service packages and other retail packages in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.

Responsibilities for our Service Advisor / Aftersales Advisor role will include:

Understand and adhere to Service Core Process as set by the Brand and Company
To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
Inform customer of outstanding recall campaigns and arrange for work to be completed
Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
To promote additional workshop services/repairs where applicable
Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
Carry out daily update calls to customers on vehicle progress in the workshop
Follow up all ‘No Show’ bookings
Work in Progress (WIP) control for the dept
Updating VOR’s on Manufacturer platforms on a daily basis
Gaining authorisation for work required – either from the customer or via customer approval platforms
To cost the work completed and raise invoices
Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
Accept and process all walk-in bookings
Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
To maintain invoice filing in an accurate, timely and efficient manner
To ensure parts are ordered/requisitioned once relevant authority is received
To ensure customer reception area is maintained to a high professional standard at all times
To order/ arrange sub-contract work
Build rapport with all staff and customers
To ensure up to date knowledge and training on all franchise requirements
To undertake such other tasks as may reasonably be required
To enhance the image and reputation of the company whilst supporting its interests
To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect Service Advisor / Aftersales Advisor will have:

Previous service / aftersales experience in a main, franchised or independent dealership
Full UK DL
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask
Work on own initiative and as a team player
To apply, please do so online… or get in touch with YOLO Recruitment.

**YOLO Recruitment is proud to offer a £250 reward for each successful Candidate referral**