Job Listing Details

Service Advisor Vacancy
High Wycombe - 30k basic + 40k OTE + benefits
Monday to Friday 8.00 – 6.00. NO SATURDAYS!

Responsibilities for our Service Advisor / Aftersales Advisor role will include:

• Understand and adhere to Service Core Process as set by the Brand and Company
• To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
• Inform customer of outstanding recall campaigns and arrange for work to be completed
• Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
• To promote additional workshop services/repairs where applicable
• Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
• Carry out daily update calls to customers on vehicle progress in the workshop
• Follow up all ‘No Show’ bookings

The role of Service Advisor / Aftersales Advisor performs a pivotal role in the smooth running of our client’s service department.

The Service Advisor / Aftersales Advisor will maximise service and parts profitability through upsell of service packages and other retail packages in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.

The perfect Service Advisor / Aftersales Advisor will have:
• Previous service / aftersales experience in a main, franchised or independent dealership
• Full UK DL
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask
• Work on own initiative and as a team player

To apply, please do so online… or get in touch with YOLO Recruitment.